CONTRAST BATHING SAFETY WAIVER
•Our cancellation policy is a minimum of 48 hours notice for a refund or reschedule.
•Individuals who are using prescription drugs should seek the advice of their personal physician or a pharmacist for possible changes in the drug’s effect when the body is exposed to elevated temperatures. Some medications including diuretics, barbiturates, and beta-blockers and others may impair the body’s natural heat loss mechanisms. Some over the counter drugs such as antihistamines may also cause the body to be more prone to heat stroke.
•Pregnant women should consult a physician before using the sauna because foetal damage can occur with a certain elevated body temperature.
•Individuals with cardiovascular conditions or problems (hypertension/hypotension), congestive heart failure, impaired coronary circulation or those who are taking medications which might affect blood pressure should exercise caution when exposed to prolonged heat or cold. If using a pacemaker or defibrillator, please discuss risks involved with your physician before your session.
•If you have had a heart attack in the last 6 months or have arterial disease, seek medical advice prior to using the saunas and cold plunges.
•If you have a recent joint injury, it should not be heated for the first 48 hours after injury or until the hot and swollen symptoms subside. If you have joints that are chronically hot and swollen, these joints may respond poorly to heating of any kind. Vigorous heating may be contraindicated in cases of infections.
•If you have metal pins, rods, artificial joints or any other surgical implants, you should consult your surgeon prior to using a Sauna. The usage of a Sauna must be discontinued if you experience pain near any such implants.
•Please arrive having recently showered as we only have cool showers for rinsing. Do not wear or use any of your own products or lotions inside of the saunas as they may contain ingredients which can be harmful or slippery.
•An individual that has insensitivity to heat should seek medical advice before entering the sauna
•No children under the age of 16 are allowed to use a cold plunge pool.
•Children under 16 (and over the age of 5) are allowed in the sauna as long as they are accompanied by an adult over the age of 18 that takes full responsibility for their safety, and has signed the accompanying waiver form.
•Exposure to hot equipment, slippery surfaces caused by water, ice, snow or other substances, hot temperatures, airborne illnesses and contaminants is undertaken at your own risk.
•Property is left at your own risk.
•You will behave in a respectful manner to fellow sauna customers and you will abide by the rules and regulations of Salty Sauna Ltd.
•Nudity policy. Customers may sauna nude in exclusively hired sauna sessions only, however customers must cover up with a wrap or swimwear at all times outside the sauna.
•No alcohol, smoking or vaping is allowed onsite. We reserve the right to deny entry to anyone who we deem to be under the influence of drugs or alcohol without a refund or credit.
•For health and safety reasons we reserve the right to cancel your session in the case of adverse weather such as strong gusts of wind or electrical storms. We cannot give refunds or credits for bad weather if we deem it safe to be open.
•We coexist with local wildlife on Lowestoft beach. Footwear must be worn at all times when not inside the saunas. Salty Sauna Ltd cannot accept responsibility for any incidents involving wildlife within, or outside of, our perimeter.
•Salty Sauna Ltd cannot accept responsibility for customers with the above conditions or in the above situations.
Sauna Etiquette
To ensure a safe and enjoyable experience, please adhere to the following sauna etiquette:
•Remove footwear and rinse your feet in the provided bucket before entering the sauna
•Remove makeup and skincare products for hygiene reasons
•Avoid sauna use within 72 hours of dying your hair
•Enter and exit the sauna safely and promptly
•Keep access points clear for safe evacuation
•Always sit on a towel
•Limit sauna sessions to 5-15 minutes
•Gently pour water onto the sauna stove-never dump water
•Only use the provided sauna water on the hot rocks
•Do not touch the stove, stove cage, or rocks
•Glass is not permitted inside the sauna
•Bring a water bottle and leave it in the changing area
•Change within your booked time slot if using the changing room
•Refrain from taking photos or videos during community sessions to respect other guests
Salty Sauna Ltd is not responsible for any loss or damage to personal belongings.
GROUP BOOKINGS
For group bookings, (more than 1 person on the booking) it is your responsibility to ensure all participants are aware and agree to these terms and conditions and practice safe sauna use. By accepting you have read our terms and conditions at time of booking, you accept full responsibility on behalf of the group.
ADMISSION POLICY
•Salty Sauna Ltd reserves the right to refuse admission if a health or safety risk is identified.
•Refunds will not be offered to individuals refused admission.
PRIVACY POLICY
This privacy policy explains how Salty Sauna Ltd processes personal data collected through bookings, communication, or use of our website.
•We are committed to protecting your personal data in compliance with current data protection laws.
•Our website may contain links to third-party websites.
•We cannot accept responsibility for their privacy practices or content.
DATA COLLECTION
•Contact Forms: We collect your name, email, phone number, and other details you provide.
•Telephone Data: Personal data provided over the phone will be processed with your consent to deliver services.
•Email Data: Emails and responses are retained for legitimate business purposes for up to five years unless consent is withdrawn.
•Face-to-Face: Contact details shared in person may be used to follow up on services.
•Analytics: Our website uses Google Analytics to collect anonymized data, such as visitor numbers, page interactions, and site performance.
MARKETING
We may send newsletters or offers to existing customers. You may opt out anytime by contacting us or using the “unsubscribe” feature.
YOUR RIGHTS
You have the right to:
•Request a copy of your data and have inaccuracies corrected
•Restrict or stop processing of your data
•Request deletion of your data
•File a complaint with the Information Commissioner’s Office (ICO) via ico.org.uk/concerns To exercise these rights, email us at enquiries@saltysauna.com.
POLICY UPDATES
Salty Sauna Ltd reserves the right to update these terms and policies. Updates will be posted on our website, and we encourage you to review them regularly.
SOCIAL MEDIA & PHOTOGRAPHY POLICY
•Guests are welcome to take personal photos during private sessions for their own use but must ensure that all individuals featured in the photos have given their consent.
•Photography and videography are strictly prohibited during community sessions to protect the privacy of other guests.
•Salty Sauna Ltd may take photos or videos during sessions for marketing purposes, including but not limited to social media platforms, our website, and promotional materials. If you prefer not to appear in any such content, please inform us before your session begins.
•By attending a session at Salty Sauna Ltd, you agree to grant us permission to use group photos or videos where individual identities are not prominent or identifiable unless explicitly communicated otherwise.